{"product_id":"o-que-os-clientes-amam","title":"What customers love","description":"Consumer needs are shaped by four social trends: information overload, declining trust, the strengthening of the service sector, and the desire to communicate and establish relationships. It is from these transformations that the author teaches how to build a brand and take advantage of market changes to ensure customer satisfaction and maintain loyalty.","brand":"Totvsrj-record-dc","offers":[{"title":"Default Title","offer_id":47175183270140,"sku":"9788576842378","price":49.9,"currency_code":"BRL","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0722\/9197\/5420\/files\/c1f42e8f4678dec683323ba2d9a37603.jpg?v=1778323775","url":"https:\/\/www.record.com.br\/en\/products\/o-que-os-clientes-amam","provider":"Editora Record","version":"1.0","type":"link"}